FAQs

Q: What is the deadline for placing orders?
A: Orders must be placed by 11:00 p.m. Thursday for the following week. 

Q: What is the price for each meal?
A: Prices are located on the school's website: 

https://www.hcaeagles.org/online-lunch/

Q: Can I cancel a meal once the order has been placed?
A: Meals can be canceled before 11:00 p.m. Thursday for the following week

Q: How do I cancel a meal?
A: To cancel a meal, log in to your account. On the main page there is a "Place Order" section where you will see a link that says "cancel" next to the days for which you have ordered. Click on this link and confirm that you would like to cancel this meal. A credit for the value of the meal(s) will be added to your account.

Q: What is your refund policy?
A: We have a "No Refund Policy." Meals canceled before the deadline will result in a credit on your school lunch account. This credit will automatically be applied to your next order.  We cannot credit for absences, unless school has been canceled for that day.

Q: What if I have children in multiple grades?
A: When you add children to your account make sure you select the correct grade for each child.

Q: What happens if I my child is sick?
A: We cannot issue credit for days missed due to sickness.

Q: What is your privacy policy?
A: We will not sell or disclose any contact information submitted through our site to any third party. All personal information will be kept confidential. We will only use your contact information to correspond with you about important matters concerning our lunch program.